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Maximizing Your Limited Time: Navigating Challenging Patient Conversations

Prescribers Online Learning Series

This activity covers best practices for efficiently navigating challenging conversations with patients about prescription drug misuse, addiction, and overdose in a short amount of time. The video focuses on employing motivational interviewing techniques, using non-stigmatizing language, understanding cognitive vs. affective empathy, demonstrating active listening, using the teach back method, and addressing implicit bias. These interpersonal health communication techniques help to build provider/patient rapport, create positive patient outcomes, improve patient understanding of the treatment plan, and reduce follow-up calls/visits that contribute to inefficient use of a provider’s time. The best practices outlined in the video are put to use in simulated patient conversations and participants are given time to reflect on how they can incorporate the communication guidelines into their clinical practice. The content relates specifically to patients who are at risk for prescription drug misuse, addiction, and overdose.

After viewing this video module, participants will be able to:

  • Develop communication strategies to efficiently navigate challenging patient conversations
  • Use PMP data to initiate conversations about prescription drug misuse, addiction, and overdose

Aliza Norwood

Link to Presentation

Credit Hours: 1.0 CDE

Teaching Method: Self-Instruction (Lecture)
Includes Pre and Post Tests

Cost: Free

Dates of the presentation recording: July 13th, 22nd, and 23rd, 2021

Date of Original Release: August 31st, 2021

Date of expiration: August 31st, 2024

AGD Subject Code: 157

Speaker’s Disclosure – Aliza Norwood did not report relevant financial relationships or disclose conflicts of interest relating to the educational content of this presentation.

The video and CME planning committee members are Susan Kirtz, MPH; Nick Brothers; Zach Cohen-Ford; Drazenka Dasha Rakasovic; Nicole Kirschten; Erin Donovan, Ph.D.; Jessica Hughes Wagner, MPH, MCHES; Michael Mackert, PhD. The members of the planning committee have no financial conflicts of interest to disclose relating to the educational content of this series.

CE Disclosures

Link to Presentation

Texas Oral Health Coalition
Nationally Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
7/1/2021 to 6/30/2024.
Provider ID# 346144

This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry Program Approval for Continuing Education (PACE) through the joint program provider approval of the (Texas Oral Health Coalition) and the (The University of Texas at Austin Center for Health Communication, Moody College of Communication) The (Texas Oral Health Coalition, Inc.) is approved for awarding FAGD/MAGD credit. 


Technical Specifications


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